By tracking each case's lifecycle from start to finish, including a history log that records each status change, you can discover opportunities to improve performance and increase customer satisfaction through better and faster service.
Case Success Features:
● Tracks status changes in the Case’s lifecycle.
● Increases customer satisfaction by reducing the duration per case.
● Monitors important key points per status, category, type, priority and owner.
● Supports for updating historical data according to the Case Tracking History.
You Can Get the App Here