Glossary



A

Account

A business account, such as a vendor or company that...

Apex

Apex is a strongly typed, object-oriented programming language that...

App Cloud

App Cloud is an extension of Salesforce1, which...

AppExchange

The AppExchange is the world's leading business app marketplace...


B



C

Campaign

A marketing initiative, such as...

Case Success

Case Success offers a better way to monitor and track the lifecycle of each case and...

Chatter

Chatter is an enterprise collaboration platform from Salesforce.

Commerce Cloud

Commerce Cloud is a cloud-based software solution that...

Community Cloud

Community Cloud is an online social platform that...

Contact

A standard object that represents an individual person. The contact record contains details like a name, address, email, and phone number. A contact can be attached to an account and opportunity record...

CRM (Customer Relationship Management)

CRM is a term that refers to practices, strategies and technologies that...

Currency EXchanger

Your Org currency updater on-the-go...


D

Data Loader

A Lightning platform tool used to import and export data from...

Data.com

Data.com is the sales and lead generation component of...

Deploy

The process by which an application or other functionality is moved from...

Desk.com

Desk.com is an online customer service software and...

Dreamforce

Dreamforce is an annual user conference hosted by Salesforce.com...


E



F

Force.com

Force.com is a Platform as a Service (PaaS) product designed to...


G



H

Health Cloud

Health Cloud is a health IT CRM system from Salesforce that...

Heroku

Heroku is a platform as a service (PaaS) that enables developers to...


I

IdeaExchange

A Community in which you can...

ISV (Independent Software Vendor)

An independent software vendor (ISV) is an organization specializing in...


J

Journey Builder

Salesforce Journey Builder is a feature of the company's Marketing Cloud that...


K



L

License Management Application (LMA)

A free AppExchange app that allows you to...

Lookup Field

A type of field that contains a linkable value to another record.


M

Marketing Cloud

Marketing Cloud is a digital marketing platform that includes integrated solutions for...


N



O

Object

An object allows you to store information in your Salesforce organization...

Ohana

In Hawaiian culture, Ohana represents the idea that families...


P

Pardot

Pardot is B2B Marketing Automation by Salesforce that allows...

PDO (Product Development Outsourcers)

Product Development Outsourcers (PDOs) represent a broad spectrum of...

Picklist

A selection list of options available for specific fields in a Salesforce object.

Process Builder

The Process Builder tool allows you to...


Q

Qualido

Qualido's main function is to provide a “Test Management Tool” inside Salesforce...

Quick Start

This quick start is meant to take you through the application lifecycle as quickly as possible...

Quip

Quip is a mobile-first content collaboration platform and...


R

Record

A single instance of a Salesforce object

Related List

A section of a record or other detail page that...

Report

A report returns a set of records that meets...


S

Sales Cloud

Sales Cloud is a cloud-based application designed to...

Salesforce Administrator

A Salesforce Administrator is a business leader...

Salesforce CPQ

CPQ, or Configure, Price, Quote software, is a sales tool for...

Salesforce Developer

Salesforce Developers are able to utilize a powerful mix of...

Salesforce DX

Salesforce DX provides you with an integrated, end-to-end lifecycle designed for...

Salesforce Einstein

Salesforce Einstein is the first comprehensive AI for CRM...

Salesforce Engage

Salesforce Engage lets marketing share its content with...

Salesforce Lightning

Lightning is the collection of tools and technologies...

Salesforce MVP

Salesforce MVPs help millions of customers thrive by sharing their...

Salesforce1

Salesforce1 is the first CRM platform for...

Service Cloud

Service Cloud is a social customer service application...

SI (System Integrator)

A systems integrator (SI) is an individual or business that...

Smart Delete

A powerful interface to clean your data with easy configuration.


T

Trailhead

The fun way to learn Salesforce.


U



V

Visualforce

Visualforce is the component-based user interface framework for...


W

Wave Analytics

Also known as Analytics Cloud, is a business intelligence (BI) platform from...

Web-to-Case

Functionality that lets you gather customer support issues and...

Web-to-Lead

Functionality that lets you gather registration...

Workflow

Workflow lets you automate standard internal procedures and processes to...

Workflow Rule

A workflow rule sets workflow actions into motion when...


X



Y



Z